Refund and Returns Policy

Last updated: [Date]

1. Introduction

Welcome to our Refund and Returns Policy. This document outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.selviro.store. By making a purchase from our website, you acknowledge that you have read, understood, and agree to be bound by this policy.

2. Return Eligibility

2.1 Timeframe for Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

2.2 Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1(806)737-9486. You must provide your order number and the reason for the return.

3.2 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

4.1 Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. A credit will automatically be applied to your original payment method.

4.2 Partial Refunds

We reserve the right to issue partial refunds in cases where returned items show signs of use, damage, or are missing components.

5. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] with your order details.

6. Customer Responsibilities

You are responsible for:

• Ensuring return items are properly packaged to prevent damage during transit
• Providing accurate contact and order information
• Understanding that refunds exclude original shipping costs unless required by law
• Checking your products upon delivery and reporting any issues within 48 hours

7. Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Website: https://www.selviro.store

8. Policy Changes

We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.

9. Legal Disclaimer

This policy does not affect your statutory rights as a consumer. All refunds and returns are subject to the terms outlined herein and applicable laws in your jurisdiction.